– *Delivery Timeframe*: 2-5 days depending on the client’s destination
– *Delivery Cost*: All costs include delivery to the customer’s door
### Returns
– *Eligibility*: Filial Aquatics will accept exchanges and returns of unopened goods within 2 days of the purchase date. An unboxing video is required to process returns.
– *Required Documentation*: Original bill of receipt must be presented.
– *Returns in Store*: Customer must return at their own cost.
– *Processing Time*: Returns are usually processed within 7 to 10 days. A Return Notification email will be sent once the return is completed.
– *Refund Processing Time*: Allow 1-3 business days for refunds to be received in the original form of payment once the return has been processed.
– *Wrong Items Dispatched*: If incorrect items are dispatched, Filial Aquatics will bear the shipping and packing costs.
### Damage in Transit
By placing an order through our website, you agree to our terms and conditions. We ensure that all products are properly packed and dispatched in good condition. However, once the package is handed over to our third-party shipping partners, we are not liable for any damage, delays, or loss during transit. Any disputes or issues related to shipping must be addressed with the courier service provider directly. Please review all product details before purchasing, as returns or exchanges are subject to our return policy.
### Additional Terms
1. *Unopened Goods*: Only unopened goods are eligible for return.
2. *Condition of Goods*: Returned goods must be in their original condition and packaging.
3. *Exclusions*: Items that have been used, opened, or damaged are not eligible for return or refund.
4. *Exchange Policy*: Exchanges are subject to availability. If the desired exchange item is not available, a refund will be processed.
5. *Customer Responsibility*: The customer is responsible for ensuring the return package is securely packed and reaches us in good condition.
6. *Non-Refundable Items*: Certain items may be marked as non-refundable and will not be eligible for return or refund.
7. *Return Shipping Costs*: The customer must pay the return shipping cost to our warehouse.
8. *Refund*: We will refund only the product value; the full amount will not be refunded.
### Contact Information
For any questions or concerns regarding returns or refunds, please contact our customer service team at filialaquatics@gmail.com.
Filial Aquatics reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.
